Governance
Salisbury Office Staff - Role
- To consider and resolve complaints against Member Agents.
- To report to the OEA Council.
- To administer Membership of the OEA Scheme (on behalf of the OEA Board).
Ombudsman: |
Mr Christopher Hamer |
| HR Manager: Finance Manager: |
Mrs Gail Newell Mr Martin Brown |
Initial Enquiries Manager/ Facilities Manager:
Initial Enquiries Supervisor: |
Mrs Sue Hurst Miss Anya Browne Mrs Susan Russell Mrs Kim Hilton Miss Holly Myers Mr Martin Noke Miss Sarah Andrews Mrs Annemarie Simpson-Wild |
| Case Administration Manager: Senior Case Admin Officer: |
Mrs Tracey Baldwin Mrs Amanda Stiggants Miss Roz Butcher Mrs Joanne Beatty |
| Case Officers: | Mrs Kate Chandler (Legal) Mrs Maria Evans Mr Colin Dixon Mrs Mary Birch Ms Joanna Regan Mrs Jane Reed Mrs Christine Rowland-Jones Miss Natalie Pughe |
| Membership Manager: | Mrs Sarah Sartin Miss Vickie Brewis Mrs Anne Hall Mrs Laura Baldwin Mr Jay Johnson |
| PA to Ombudsman: | Miss Natalie Hallett |
OEA Council - Role
- To ensure the Ombudsman's independence and resourcing.
- To act as an advisory body to the Ombudsman.
- To refer matters of consideration to the OEA Board.
Chairman: |
Lord Borrie QC |
Non-industry Members: |
Ms Jane Vass Ms Diana Wright Lord Best Mrs Mary Wilson-Jones Mr Noel Hunter |
Industry Members: |
Mr Bill McClintock Mr Peter Bolton-King |
OEA Board Company Limited - Role
- To manage the business of the Company.
- To raise sufficient funds from Members to administer the Scheme.
- To represent the Member Agencies.
Chairman & Chief Operating Officer:
|
Mr Bill McClintock |
PA to Chairman: |
Mrs Janet Fitzpatrick |
Members - Elected from Member Agencies: |
|
| Currently: | Lady Janet Oakes Mr Gerry Fitzjohn Mr Michael Stoop Mr Paul Smith Mr David Newnes Mr Michael Robson Mr David McKillop Mr Melfyn Williams Mr Paul Offley |
| Members - One representative each from NAEA and RICS: | |
| Currently: NAEA RICS |
Mr Peter Bolton-King Mr Steven Gould |
| Secretary: | Mr Richard Lance of Cornhill Secretaries Ltd Tel: 020 7729 8665 Fax: 020 7729 2492 |
| Accountants: | Moore Stephens |
Independent Reviewer - Role
- The role of the Independent Reviewer is to deal with complaints about the standard of service provided by the OEA.
Independent Reviewer:
|
Cyril Lanch |
| View the Independent Reviewer's Terms of Reference. | |